Technical Support Representative (WFH)

Overview:

We are seeking Technical Support Representatives for a permanent work-from-home role supporting customers via phone, email, and chat. The role focuses on troubleshooting product and service issues, documenting interactions, and assisting customers with platform navigation, including Shopify.

Key Responsibilities:

• Provide technical support to customers via phone, email, and chat.
• Troubleshoot and resolve technical issues related to products and services.
• Document customer interactions and technical issues in the support system.
• Assist customers in navigating and utilizing platforms, including Shopify.
• Collaborate with cross-functional teams to improve support processes and customer experiences.

• High School Diploma or equivalent.
• 1-3 years of experience in technical support or related field; or equivalent experience.
• Proficiency in English (verbal and written).
• Experience in call center or customer support environments.
• Technical troubleshooting and problem-solving skills.
• Ability to work independently in a remote setup and as part of a team.

Preferred / Additional:

• Experience with Shopify or similar e-commerce platforms.
• Strong customer service and communication skills.