Technical Support (Remote, Part-Time, No EXP Needed)

Job Description: Company: HK CONSULTS OOD

Overview:

HK CONSULTS OOD is a Sofia-based software and IT consulting company delivering custom enterprise applications, cloud-native services, web and mobile apps, and system integration. We are hiring a Remote Laptop Keeper (Support) to enable our developers and engineers to remain productive while traveling internationally. This role ensures developer devices are configured, maintained, and accessible remotely, and that connectivity, security, and tooling remain operational across borders.

Key responsibilities:

• Provision, configure, and maintain company laptops and peripherals for developers and engineers to ensure secure remote access while traveling.
• Manage OS images, VPN and remote-access configurations, and developer tooling to enable cross-jurisdiction work.
• Monitor device health, apply patches and updates, and perform remote troubleshooting for connectivity, performance, and software issues.
• Coordinate secure data protection and encryption policies; assist with authentication and access control; enforce company security standards on endpoint devices.
• Maintain accurate inventory, shipping, and handover records for devices; track warranty and licensing coordination; manage device shipping/returns and vendor repairs.
• Create and maintain runbooks, user guides, and clear documentation to support engineers and other stakeholders.

Job Specification:

• Must-have (or alternative experience):

  Either a Bachelor's degree in Computer Science/IT or equivalent technical diploma, or 3+ years hands-on experience managing developer endpoints, device provisioning, and remote support in a corporate environment.



• Hands-on experience provisioning and configuring Windows, macOS, and Linux laptops, including virtualization and container tooling.


• Strong knowledge of VPNs, remote access solutions (RDP, SSH, MDM), and secure authentication methods (2FA, SSO).


• Familiarity with endpoint management tools, patch management, and OS imaging (e.g., MDT, Jamf, Intune, or equivalent).


• Practical troubleshooting skills for networking, hardware, peripherals, and developer tooling; ability to debug remote connectivity and performance problems.


• Experience with encryption, disk protection, secure backup, and data-handling policies for devices crossing borders.


• Inventory management and asset tracking practices, including licensing and warranty coordination.


• Clear written and verbal communication for producing runbooks, user guides, and supporting engineers under pressure.


• Organizational skills to coordinate device shipping/returns, vendor repairs, and cross-team escalations.