Senior Front Desk Specialist
Rafiki HostelsDahab, EGfull-time2 months agovia mustakbil.com
EGP 15,000-20,000 / month
Original job description
Source: mustakbil.comJob Description: You are the face of Rafiki at your property.
- Lead the front desk team: Lead, schedule, and train all front desk agents and experience staff at your property.
- Guest experience: Execute Guest Experience SOPs for check-in, checkout, room handover, safety, and complaints.
- Reviews & follow-up: Actively drive review collection ask every departing guest and follow up with satisfied guests.
- Upselling: Upsell experiences, camps, food court items, and other onsite services to checking-in guests.
- Cloudbeds management: Maintain Cloudbeds accuracy: room status, charges, guest notes, no-shows.
- Coordination: Coordinate daily with the Experiences team on bookings, group sizes, and arrivals.
- Reporting: Report daily metrics to the Head of Customer Experience.
- Consistency: Ensure the team uses consistent information and tone as the community team.
- Operations: Flag maintenance or operational issues immediately.
- 2+ years in hostel, hotel, or hospitality front desk; senior or lead experience preferred
- Based in Dahab or willing to relocate immediately
- Natural team leader: ability to motivate and lead by example
- Guest-obsessed: strong guest service focus
- Fluent Arabic and English
- Cloudbeds experience or ability to learn within 1 week
🛈 This listing was aggregated from mustakbil.com. We index publicly-available job postings; all applications go directly to the source. Thyker does not collect payment for applications.
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