Head Of Experiences
Rafiki HostelsOriginal job description
Source: mustakbil.comYou will own the full Experiences P&L across all Rafiki properties. Design the experiences portfolio, manage Rezdy as the single booking system, plan and execute camps programmes, negotiate with suppliers, set financial targets, and lead Experiences Specialists on the ground.
Key responsibilities
- Design and own the Rafiki Experiences Playbook: camp types, quality standards, pricing tiers, cancellation policy
- Own and manage Rezdy end-to-end: product setup, availability, pricing, booking flow, channel connections (Viator, GetYourGuide), weekly reports
- Plan and operationally design trial camps (June/July) and full season camps (September onwards)
- Set monthly and seasonal revenue targets per property and discipline; track weekly performance
- Negotiate and manage supplier contracts: dive centres, surf schools, kite instructors, wellness providers, transport
- Synchronise experience calendars across Dahab and Morocco
- Brief marketing on camp products, pricing, availability, and key selling points
- Coordinate with Head of CX to ensure seamless guest journey from booking to checkout
- Lead, train and evaluate Experiences Specialists and local experience teams
- 35 years in experiences, events, tour operations, or adventure travel management
- Strong commercial skills able to read P&Ls, set budgets, and negotiate with suppliers
- Experience using Rezdy, FareHarbor, or a similar booking platform
- Passion for adventure travel (diving, surf, kite, wellness)
- Calm under pressure and highly organised
- Fluent English; Arabic or French a strong plus
Other
- Willingness to travel as required
🛈 This listing was aggregated from mustakbil.com. We index publicly-available job postings; all applications go directly to the source. Thyker does not collect payment for applications.
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