Dispatcher & Phone Operator - REMOTE

Job Description: Company: Reading Metro Transportation

Overview:

Reading Metro Transportation is hiring remote Dispatchers & Phone Operators to receive requests, transmit messages, and track vehicles. The role requires calm, clear communication during emergency situations, strong multitasking, and the ability to act with minimal supervision. Positions cover all shifts (24/7); morning-shift candidates are being recruited for this posting.

Responsibilities:

• Receive emergency and non-emergency calls and record significant information
• Address problems and requests by transmitting information or providing solutions
• Receive and dispatch orders for products or deliveries
• Prioritize calls according to urgency and importance
• Use radio, phone, or computer systems to send crews, vehicles, or other resources

Job Specification: Must-have:

• Proven experience as a dispatcher or in a relevant position (5 years preferred)
• Fast typing and data entry experience
• Knowledge of procedures and guidelines for emergency situations
• Proficient in English and Spanish (oral and written)
• Outstanding organizational and multitasking abilities
• Active listening and excellent communication skills
• Sound judgment and critical thinking
• Bachelor's degree (posting lists Bachelors; also notes high school diploma)