Customer Service Representative

Job Description: Position: Auto Transport Customer Service Representative

Location: On-site, Lahore

Employment Type: Full-Time

Shift: Night Shift

Responsibilities:

• Assist customers with vehicle shipping inquiries and provide accurate quotes.
• Manage bookings and coordinate with dispatch, operations, warehouse, and carriers to ensure timely shipments.
• Use CRM systems, shipment tracking tools or TMS and proprietary platforms to monitor and update order status.
• Process claims, returns and service documentation with attention to detail.
• Maintain case management, prioritize tasks and follow up to meet SLAs.
• Handle customer contacts via phone and email with professional etiquette; de-escalate and resolve conflicts while maintaining composure.
• Prepare basic reports and perform accurate data entry; use MS Excel for tracking.

Job Specification: Must-have:

• Minimum 1-2 years customer service experience (preferably logistics, e-commerce or auto transport).
• Excellent verbal and written communication in English and Urdu.
• Clear phone etiquette and professional email correspondence.
• Experience with CRM systems, shipment tracking tools or TMS; ability to learn proprietary platforms quickly.
• Strong organizational skills: case management, prioritization, follow-up to meet SLAs.
• Basic data entry accuracy and familiarity with MS Excel.
• Problem-solving mindset and ability to coordinate across teams.

Preferred:

• Logistics/auto transport experience.