Customer Service Associate
Alpine Engineering S.p.ARequired skills
Join Alpine Engineering S.p.A as a remote Customer Service Associate and support airline and aviation clients. Excellent communication and problem-solving skills required for this part-time role.
Original job description
Source: mustakbil.comALPINA ENGINEERING S.p.A is a San Jose-based joint venture combining Italian aerospace engineering expertise with Silicon Valley innovation. We provide aircraft modifications, avionics integration, structural repairs, cabin refurbishing, and predictive maintenance. We are hiring part-time, remote Customer Service Associates to support airline and aviation clients. This role is suitable for recent graduates seeking entry-level experience in the aviation industry.
Responsibilities
- Respond to customer inquiries via email, chat, and phone; provide timely, professional support
- Log and track service requests in CRM; update tickets and customer records
- Coordinate with technical and operations teams to monitor case progress and escalations
- Provide booking and scheduling assistance related to maintenance and service visits
- Gather customer feedback and report recurring issues to improve processes
- Work flexible hours to cover peak support times; maintain SLA targets and quality standards
- Excellent verbal and written English
- Strong communication, empathy, and problem-solving skills
- Comfortable using web-based tools, CRMs, and ticketing systems; basic MS Office skills
- Reliable home internet, quiet workspace, and ability to work independently
- Quick learner, detail-oriented, good time-management
- Customer-focused attitude and professional phone/chat etiquette
Preferred
- Additional languages (Italian, Spanish)
- Degrees in engineering, aviation, business, or communications
🛈 This listing was aggregated from mustakbil.com. We index publicly-available job postings; all applications go directly to the source. Thyker does not collect payment for applications.
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