Customer Sales Representative - Remote

Role summary:
Join as a Customer Sales Representative handling inbound and outbound interactions to promote travel packages, answer inquiries, and close sales while maintaining high service standards.

Responsibilities:

• Respond to customer inquiries via phone, chat, and email; qualify leads and follow up to convert prospects to bookings
• Present travel products and promotions and achieve individual monthly sales targets
• Record sales activity and customer contacts accurately in the CRM
• Resolve booking issues and coordinate with operations for confirmations and changes
• Maintain up-to-date knowledge of packages, pricing, promotions, and travel policies
• Work assigned shifts, including availability for U.S. night shifts when scheduled

• 3+ years relevant experience; or 2+ years demonstrable sales/customer service experience in travel, hospitality, or contact center roles
• Proven experience selling services or travel products via phone or chat and meeting monthly targets
• Strong verbal and written English communication
• Customer-focused mindset and problem-solving skills for booking changes and complaints
• Familiarity with CRM systems, call logging, and basic sales reporting
• Good computer literacy (laptop/desktop, browser, email, video conferencing) and reliable internet
• Ability to work U.S. night shifts when scheduled

• Bachelor's degree in Business, Hospitality, Tourism, Marketing, or equivalent experience
• Comfortable learning new booking platforms and following processes