Original job description
Source: mustakbil.comRole: Call Center Agent responsible for handling inbound and outbound calls, assisting customers with inquiries, resolving complaints, and providing accurate information about products and services while maintaining high customer satisfaction.
Employment Type: Full-Time, On-site
Location: Rawalpindi, Pakistan
Shift: Morning Shift
Salary: 35,000 - 60,000 PKR
Key Responsibilities:
- Answer inbound calls and make outbound calls as required.
- Assist customers with questions about products and services.
- Resolve customer complaints and escalate when necessary.
- Provide accurate information and follow company policies and procedures.
- Document interactions and maintain call records.
- Manage call volume while maintaining service quality.
- Must-have: Excellent communication skills (verbal & written)
- Strong customer service orientation
- Active listening and understanding customer needs
- Problem-solving and conflict resolution
- Time management and ability to handle high call volume
🛈 This listing was aggregated from mustakbil.com. We index publicly-available job postings; all applications go directly to the source. Thyker does not collect payment for applications.
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