Community Coordinator
Rafiki HostelsRequired skills
Original job description
Source: mustakbil.comResponsibilities
- Handle inbound guest enquiries across WhatsApp, Instagram DMs, email, Booking.com, Hostelworld and other channels.
- Maintain response time < 5 minutes during shift hours.
- Use provided scripts and guidelines while communicating warmly and on-brand.
- Convert enquiries into bookings and follow up on leads not booked within 24 hours.
- Upsell experiences, camps, food court offers and activities where relevant.
- Escalate complaints, group bookings and corporate enquiries to the Community Lead.
- Log every conversation and outcome in the team tracking sheet.
- Collect guest reviews after checkout via WhatsApp.
- 1+ year experience in customer service, sales, community management, or guest communications.
- Excellent written English warm, clear, and on-brand.
- Fast responder with high attention to detail.
- Comfortable using WhatsApp Business, Instagram DMs, and Gmail.
- Genuine interest in travel, hospitality, or adventure; ability to sell offerings.
Preferred
- Arabic or French language skills a strong plus.
🛈 This listing was aggregated from mustakbil.com. We index publicly-available job postings; all applications go directly to the source. Thyker does not collect payment for applications.
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