Collection Officer

We are seeking a detail-oriented and professional Collection Officer to manage overdue accounts and ensure timely debt recovery while maintaining positive customer relationships. The ideal candidate will have strong communication, negotiation, and problem-solving skills.

Key Responsibilities

• Contact customers via phone, email, and letters to recover outstanding payments.
• Monitor assigned accounts and follow up on overdue balances.
• Negotiate repayment plans and settlement agreements with customers.
• Maintain accurate records of collection activities and customer interactions.
• Prepare periodic reports on collection performance and outstanding debts.
• Investigate and resolve customer billing disputes.
• Ensure compliance with company policies and relevant financial regulations.
• Work closely with finance and customer service teams to reconcile accounts.
• Recommend accounts for legal action or write-off where necessary.

Working Conditions

Full-time, on-site role in Ikeja. Frequent phone communication and customer follow-ups may be required. Morning shift.Job Specification:

• Must-have: Good verbal and written communication skills.
• Computer literate with proficiency in Microsoft Office, especially Excel.
• Strong negotiation and interpersonal skills.
• Ability to work under pressure and meet collection targets.
• Attention to detail and accurate record keeping.
• Experience in debt recovery, collections, customer service, or finance is an advantage.