Call Centre Executive
Sense Eight SolutionsOriginal job description
Source: mustakbil.comCompany: Sense Eight Solutions, BPO and call center in Hyderabad, Pakistan.
Role:
- Handle inbound and outbound calls efficiently and professionally.
- Provide excellent customer service by addressing client inquiries and resolving issues.
- Maintain accurate records of customer interactions in the database/CRM.
- Collaborate with team members to improve service delivery and customer satisfaction.
- Prepare reports on call outcomes and feedback for management review.
- Minimum 1 year experience in a call center or related customer service role.
- Excellent verbal and written communication skills in English.
- Strong problem-solving abilities and customer-centric approach.
- Proficient in handling multiple calls and prioritizing tasks.
- Familiarity with call center software and CRM systems.
- Ability to work evening shifts and perform under pressure.
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