IT Assistant

Global Consultancy & Tax Services (GCTS) is a consultancy firm providing business registration, taxation, corporate compliance, accounting/bookkeeping, and IT solutions serving clients in Pakistan and the USA.

Role Overview

We are seeking an energetic, tech-savvy IT Assistant to manage daily office IT operations and provide technical support. The role focuses on maintaining network uptime, hardware performance, and software provisioning to support cloud-based operations and seasonal peaks.

Key Responsibilities

• Set up, configure, and maintain workstations, laptops, printers, scanners, and biometric/attendance devices.
• Troubleshoot hardware, Windows and macOS, and peripheral issues.
• Install, configure, and patch operating systems and ensure antivirus/firewall rules are applied.
• Provide remote support using AnyDesk, TeamViewer, or similar tools.
• Manage basic LAN/Wi-Fi, TCP/IP, and DNS troubleshooting; router configuration.
• Coordinate with ISPs for primary/backup internet links and failover resolution.
• Provision and administer user accounts in Google Workspace and Microsoft 365; manage access to platforms such as QuickBooks Online, Xero, IRIS, SECP portals, and CRMs.
• Maintain data backup procedures and asset inventory tracking.

• Must-have: Installation, configuration, and troubleshooting of Windows and Mac OS.
• Hardware setup and maintenance of desktops, laptops, printers, scanners, biometric devices.
• Remote support experience with AnyDesk, TeamViewer, or similar.
• Basic networking knowledge: TCP/IP, DNS, LAN, router and WiFi management.
• ISP coordination for internet links and failover handling.
• Google Workspace and Microsoft 365 user management; provisioning access to QuickBooks Online, Xero, IRIS, SECP portals, CRMs.
• Patch management, antivirus, firewall rules, data backup procedures, asset inventory tracking.
• Good verbal and written English and Urdu.
• Preferred: 1 year relevant experience; internships or freelance desktop support experience considered for fresh graduates.