Customer Support Representative

Job Description: Company: Alpine Engineering S.p.A

Role: Part-time, remote Customer Support Representative providing online support to airline and aviation clients; coordinates during San Jose office hours; flexible morning shifts.

Responsibilities:

• Respond to customer inquiries via email, chat and ticketing systems; maintain timely SLAs
• Troubleshoot basic technical and service issues and document incidents and resolutions
• Escalate complex technical problems to engineering and field teams with clear reproduction steps
• Update and maintain CRM records and knowledge base articles
• Provide status updates to customers and internal stakeholders
• Participate in weekly team calls and shift handovers

Job Specification: Must-have:

• Minimum 1 year experience in customer support (remote/online)
• Strong written and verbal English communication; professional phone/chat etiquette
• Familiarity with CRM/ticketing tools (e.g., Zendesk, Freshdesk) and MS Office
• Reliable internet connection and home office setup

Preferred:

• Experience in airlines/aviation or technical services
• Basic understanding of aviation terminology and avionics

Job Rewards and Benefits: Communication,Health Insurance,Incentive Bonus,Leaves,Life Insurance,Medical,Sports and Entertainment,Transport