Travel Consultant

Job Description : Company Overview Fly Air is an independent travel agency based in Islamabad offering ticketing, reservations and travel planning for leisure and corporate clients. Role Overview The Travel Consultant will manage end-to-end booking processes, provide tailored itinerary recommendations, and ensure smooth travel experiences for clients. This is an on-site position in Islamabad reporting to the Sales and Operations Lead. Key Responsibilities Manage flight, hotel and car reservations using GDS and agency reservation platforms. Issue and reissue tickets; process refunds and endorsements. Advise clients on route options, fares, baggage rules, travel documentation and visa guidance for common destinations. Create customized itineraries and cost estimates for leisure and business travelers, ensuring compliance with budgets and company policies. Respond to customer inquiries by phone, email and in-person; resolve booking issues and schedule changes. Identify upsell opportunities and meet sales/service targets. Maintain accurate fare, tax and invoice records and perform reconciliation. Use MS Excel and CRM tools for reporting and follow-up on outstanding issues. Job Specification : Must-have Minimum 2 years experience in airline ticketing, travel agency reservations or passenger sales. Practical GDS experience: Amadeus, Sabre or Galileo preferred. Knowledge of fare construction, ticketing rules, reissue/refund procedures and ticket endorsements. Proficient with MS Office (Excel) and comfortable with reservation systems, CRM and payment processing tools. Excellent verbal and written English and Urdu. Strong customer service, problem-solving, numerical accuracy and organizational skills. Sales aptitude with ability to meet targets. Preferred IATA/UFTAA certification or GDS training. Job Rewards and Benefits : Health Insurance,Incentive Bonus,Leaves